These Terms and Conditions (“Terms”) govern your use of the Alnisa website (the “Website”) and the services we offer (the “Services”). By using the Website or the Services, you agree to be bound by these Terms.
1. Orders and Payment
- Prices are listed on the Website in Indian Rupees (INR).
- We accept various payment methods as displayed on the Website.
- Your order will be confirmed upon successful payment.
2. Shipping
- We ship orders within India. Shipping costs are calculated at checkout.
- Estimated delivery timeframes are provided at checkout and may vary depending on your location.
- We are not responsible for delays caused by the courier company or unforeseen circumstances.
3. Return and Exchange Policy
- We accept returns for unopened and unused products within 7 days of the purchase date.
- Products must be returned in their original packaging with all tags attached.
- We will only process returns for products damaged during shipping due to our packaging error.
- We are not responsible for damages caused by the courier company or loose packaging during transit.
- We do not accept returns or exchanges for opened, used, or disliked products.
- In case of a company mistake with the product (wrong item sent), we will exchange the product for the correct one.
- Shipping costs for returns due to company mistake will be borne by Alnisa.
- Customers are responsible for shipping costs for returns due to unwanted items or change of mind.
4. User Content
- You may be able to submit content (e.g., reviews) to the Website.
- You retain ownership of your content, but you grant Alnisa a non-exclusive license to use, reproduce, modify, publish, and distribute your content on the Website and other marketing materials.
5. Intellectual Property
- The Website and all content on the Website (including text, graphics, logos, trademarks, and images) are the intellectual property of Alnisa or its licensors.
6. Disclaimer
- The information on the Website is provided for informational purposes only and should not be considered as medical advice.
- We recommend consulting with a healthcare professional before using any of our products.
- We make no warranties or representations about the accuracy, completeness, or reliability of the information on the Website.
7. Limitation of Liability
- We will not be liable for any damages arising from your use of the Website or the Services.
8. Termination
- We may terminate your access to the Website or the Services for any reason, at any time, without notice.
9. Governing Law
- These Terms shall be governed by and construed in accordance with the laws of India.
10. Dispute Resolution
- Any dispute arising out of or relating to these Terms shall be settled by arbitration in Ahmedabad, India.
11. Entire Agreement
- These Terms constitute the entire agreement between you and Alnisa regarding your use of the Website and the Services.
12. Changes to the Terms
- We may update these Terms from time to time. We will post any changes on the Website. You are encouraged to review these Terms periodically to stay informed about updates.
13. Contact Us
- If you have any questions about these Terms, please contact us at [customercare@alnisaskincare.com].