Effective Date: [Date]

At Alnisa Premium Beauty, we want you to be completely satisfied with your purchase. Please review our refund and return policy outlined below:

  1. Returns:

1.1. Eligibility: You may return items purchased from Alnisa Premium Beauty within 7 days from the date of purchase for a refund or exchange, subject to the conditions outlined below.

1.2. Conditions: – Items must be in their original condition, unopened, and unused. – Original packaging and tags must be intact. – Proof of purchase, such as a receipt or order confirmation, is required.

1.3. Process: – To initiate a return, please contact our customer service team at [customercare@alnisaskincare.com] to obtain a Return Authorization (RA) number. – Pack the item securely and include the RA number on the outside of the package. – Ship the item back to us using a trackable shipping method at your expense. – Once we receive and inspect the returned item, we will process your refund or exchange within 2-3 business days.

2. Refunds:

    2.1. Refunds will be issued to the original payment method used for the purchase.

    2.2. Please allow 2-3 business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.

    3. Exclusions:

    3.1. Certain items may not be eligible for return or refund due to hygiene or safety reasons, such as opened or used cosmetics and skincare products.

    3.2. Clearance or final sale items are not eligible for return or refund unless they are defective or damaged upon receipt.

    4. Damaged Items:

    4.1. If you receive a damaged or defective item due to courier fault, please contact our customer service team immediately upon receipt.

    4.2. Alnisa Premium Beauty will not take responsibility for items damaged during shipping. However, we will assist you in filing a claim with the courier service and provide any necessary documentation to support your claim.

    Contact Us: If you have any questions or need assistance with your return or refund, please contact our customer service team at [customercare@alnisaskincare.com].