1. General Terms
- All returns and refunds must be initiated within 30 days from the date of purchase.
- Please retain all original packaging, including the product box, labels, and any accessories.
- Products must be returned in their original condition, unused, and undamaged.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect product.
2. Damaged or Defective Products
- If you receive a damaged or defective product, please notify us within 7 days of receipt.
- We will provide you with a return authorization number and instructions for returning the product.
- Upon receipt of the returned product, we will inspect it and process a refund or replacement as appropriate.
3. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., food, beverages)
- Custom-made or personalized items
- Gift cards
- Digital products (e.g., e-books, software)
4. Return Process
- Contact our customer support team to initiate a return and obtain a return authorization number.
- Package the product securely in its original packaging, along with any accessories and a copy of the order confirmation.
- Ship the package to the return address provided by our customer support team.
- Once we receive the returned product, we will inspect it and process your refund or replacement.
5. Refunds
- Refunds will be processed to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to be processed.
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
6. Courier Damage
- We are not responsible for damage caused by the courier service (Delhivery). If your product is damaged during shipping, please file a claim directly with Delhivery.
7. Additional Notes
- Alnisa reserves the right to refuse returns or refunds if the product does not meet our return policy criteria.
- Our return policy is subject to change without notice.
- For any questions or concerns regarding our return policy, please contact our customer support team.