Return & Refund

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1. General Terms

  • All returns and refunds must be initiated within 30 days from the date of purchase.
  • Please retain all original packaging, including the product box, labels, and any accessories.
  • Products must be returned in their original condition, unused, and undamaged.
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect product.  

2. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 7 days of receipt.
  • We will provide you with a return authorization number and instructions for returning the product.  
  • Upon receipt of the returned product, we will inspect it and process a refund or replacement as appropriate.

3. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, beverages)
  • Custom-made or personalized items
  • Gift cards
  • Digital products (e.g., e-books, software)

4. Return Process

  1. Contact our customer support team to initiate a return and obtain a return authorization number.
  2. Package the product securely in its original packaging, along with any accessories and a copy of the order confirmation.
  3. Ship the package to the return address provided by our customer support team.
  4. Once we receive the returned product, we will inspect it and process your refund or replacement.

5. Refunds

  • Refunds will be processed to the original payment method used for the purchase.
  • Please allow 5-7 business days for the refund to be processed.  
  • Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.

6. Courier Damage

  • We are not responsible for damage caused by the courier service (Delhivery). If your product is damaged during shipping, please file a claim directly with Delhivery.

7. Additional Notes

  • Alnisa reserves the right to refuse returns or refunds if the product does not meet our return policy criteria.
  • Our return policy is subject to change without notice.
  • For any questions or concerns regarding our return policy, please contact our customer support team.
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